Parallon and Pepperweed join forces to offer 24x7 'follow the sun' support in EMEA


Parallon Systems and Pepperweed Consulting have joined forces to offer 24x7 Open view support in the EMEA region. The two leading HP Openview consulting firms w ill use the \221follow the sun\222 support concept and support calls will be pro vided by Parallon during day time in Europe and by Pepperweed during the evening . "The time difference between the two continents is ideal to offer round the c lock support and have available top notch talent at any hour" said George Petrid es, managing director of Parallon. Support will be offered for Openview Operati ons, Network Node Manager, Openview Internet Services, Transaction Analyzer, Per formance Manager and Service Desk. "Both teams have the resources to cover thes e HP Openview product and offer high quality support and immediate response" sai d Robert Saling, Vice President of business development for Pepperweed. There w ill be different levels of support offerings and customer will have the ability to customize the support based on their needs. Support calls will be initiated through a web and the service desks operated by both Parallon and Pepperweed will route and escalate the calls automatically.


About Parallon Systems (EMEA), Ltd.
Founded in 2001 and headquartered in Nicosia, Cyprus , P arallon is the largest HP Openview consulting firm in South/East Europe, Middle East and Africa. Parallon is a Resource Alliance Partner of Hewlett-Packard for Central/East Europe, Middle East and Africa and a gold HP Openview partner. Pa rallon focuses in IT Infrastructure and Service Management and delivers high qua lity results for large IT organizations in the EMEA region.

About Pepperweed Consulting
Pepperweed was founded by IT professionals who recognized a need for quality IT management tools, and specialists peaked in their implementation and use. Today, Pepperweed consultants are nationally recognized for their unique ability to provide optimal IT infrastructure and process designs, and to deliver on the promise of those designs through hands-on implementation of selected technologies. Pepperweed approaches infrastructure and IT process optimization as a series of integrated project engagements, enabling IT leaders to control their destiny and earn investment trust by providing corporate leadership with enhanced IT business services and stepwise ROI. Expertise in ITIL, Six Sigma and other industry-standard best practices, and extensive, hands-on experience deploying solutions in the field, equips Pepperweed to avoid the difficulties and delays often associated with managing complex, large-scale, global IT deployments. Located in Indianapolis, IN, Pepperweed is a virtual company comprised of Internet-connected employees "headquartered" in 38 states. For more info see, visit www.pepperweed.com.