Parallon relesed the first version of the SLA Reporter Module


Parallon SLA Reporter - HP Openview Partner Inte grated Solution Catalog
Parallon Systems released the first version of the SLA r eporter for HP Openview Operations. The software fills a gap that Openview cust omers had with Service Level Agreement management and works by tracking the serv ice status change on the OVO Service Navigator nodes
The Parallon SLA Reporter provides flexibility in changi ng the weekends, that was needed by customers in the Middle East, and provides t he ability to enter planned downtime after the fact. The SLA Reporter provides the data needed by the IT management regarding the IT services status. The IT m anagement can now discuss the service level with the business with facts in thei r hands and use the data to obtain more funding or justify the value of the IT d epartment.

Parallon SLA Reporter Brochure