Financial Sector Solutions with HP Service Manager

A lot of people think of HP Service Manager as the 'help desk' or 'trouble ticketing' software. In reality it is a powerful service support solution that can be applied any many areas outside of IT. For example in Banking, a number of institutions use Lotus Notes as email system because they love the workflow options and they use it to handle a workflow to open for example a corporate account. At the end of the day it is an email software, it cannot do a good job in managing a service it also comes with a high cost per seat. HP Service Manager, however, can be configured to handle the account opening process, and with the flexibility given by the web user interface, a bank can give out iPADs to it's credit card sales people who can use them out in the field to file credit card applications in the street. Insurance companies can use the HP Service Manager to handle insurance claims. Imagine the insurance assessor going to an accident scene with an iPAD, filing the report directly in Service Manager, taking photos with the iPAD and completing the job on the spot with no paperwork and cameras. During these difficult economic times, organizations should be more creative and enable their organization to produce more with the same resources and HP Service Manager can help increase the productivity in the FSI industry. Parallon's Service Management practice can help your organization deploy HP Service Manager in various areas outside IT, from Telco provisioning to Corporate Banking and Insurance claims handling.
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About Parallon Systems: Founded in 2001 and headquartered in Nicosia, Cyprus, Parallon is an Information Technology Infrastructure and Service management consulting firm operating in South/East Europe, Middle East and Africa. Parallon is a regional Resource Alliance Partner, a Services Value Integrator and Gold Business partner of Hewlett-Packard. Parallon has delivered HP Software solutions in more than 40 customers in 10 countries in the telecommunications, banking and petrochemical sectors and has local offices in Athens and Dubai.